Política de reembolso

If you are not satisfied with the image quality, please check to make sure you’ve removed the red tab covering the lens and that you are using HD settings for your camera. For additional troubleshooting, please review the helpful tips on our support page.

If you've followed these support suggestions and are not completely satisfied with the iContact Camera and making eye contact online, or if your camera is not working, we are happy to help you return or exchange it. If you receive merchandise from us that is defective, we offer a full refund or replacement within 30 days of receipt of your order. To ensure the highest quality and accuracy, we thoroughly test all returns. 

For other returns within 30 days, we charge a 15% restocking fee. This policy helps us cover the costs of processing returns and handling unsellable items. Please note that although we allow returns and replacements for international orders outside of the US, we will not provide shipping labels.

If the returned merchandise has damages caused by improper usage, missing packaging, manuals, cables, or is in unsellable condition, the restocking fee may be higher depending on the condition of the product. We will assess the condition of the returned item and determine the restocking fee accordingly.

To start a return, you can contact us at support@icontactcamera.com. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact support.